lptbet Privacy Policy

lptbet ("lptbet", "we", "us", "our") operates the online betting and casino information platform accessible at https://lptbet.cam. We are committed to protecting the privacy and personal data of every user ("you", "your") who accesses or registers on the platform.

This Privacy Policy ("Policy") sets out how lptbet collects, uses, stores, discloses and protects personal data in connection with the services offered on the platform. It applies to all users, including those based Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and other cities across Malaysia.

This Policy should be read alongside our Terms and Conditions, which govern the overall use of the lptbet platform. By using the platform or registering an account, you confirm that you have read and understood this Policy.

The following terms carry the meanings set out below throughout this Policy:

lptbet collects Personal Data through the following means and across the following categories:

3.1 Data You Provide Directly

• Full legal name, date of birth and country or city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru) provided at registration;
• Email address and, where required, mobile phone number;
• Identity documents (such as a national identity card or passport) submitted during KYC verification;
• Preferred currency (MYR/RM) and payment method details (such as bank account identifiers, FPX reference details or eWallet identifiers for Touch'n Go, Boost or GrabPay);
• Communications submitted through customer support channels, including complaint details and chat transcripts.

3.2 Data Collected Automatically

• IP address, approximate geolocation and country of access;
• Browser type and version, operating system and device model;
• Session start and end timestamps, pages visited and navigation patterns within the platform;
• Betting and gaming activity logs, including wager amounts, game selections, outcomes and balance movements;
• Cookie and tracking pixel data as described in Clause 9.

3.3 Data from Third Parties

• Identity and age verification results from KYC service providers;
• Fraud-risk assessments and transaction-screening results from payment processors;
• Self-exclusion status data from responsible gambling registers, where applicable.

lptbet processes Personal Data only where a valid legal basis exists. The applicable bases are:

Where consent is the legal basis, you may withdraw it at any time without affecting the lawfulness of processing that occurred before withdrawal. Withdrawal of consent may impact the availability of certain features.

Personal Data collected by lptbet is used for the following purposes:

• Account Management: Creating, maintaining and administering your lptbet account, including processing profile updates and responding to account-related enquiries;
• Identity Verification: Confirming that you are aged 21 or above and that your identity matches the information submitted during registration, as required by applicable regulations;
• Payment Processing: Facilitating deposits and withdrawals in MYR via supported channels, including FPX, DuitNow, Touch 'n Go eWallet, Maybank and CIMB, and maintaining accurate financial records;
• Fraud and Security: Detecting, investigating and preventing fraudulent activity, money laundering, account takeover attempts and other prohibited conduct;
• Service Improvement: Analysing aggregated usage data to understand platform performance, identify technical issues and develop new features;
• Responsible Gambling: Monitoring account activity for indicators of problem gambling, applying self-exclusion restrictions and communicating responsible gambling information;
• Legal Compliance: Meeting obligations under applicable financial, data protection and gaming regulations and responding to lawful requests from regulatory or law-enforcement authorities;
• Marketing Communications: Sending you relevant promotions, bonus offers and platform news where you have provided explicit consent to receive such communications.

lptbet does not sell Personal Data to third parties. Personal Data may be disclosed only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: Transaction data is shared with payment service providers — including FPX operators, DuitNow, Boost, GrabPay, Touch 'n Go eWallet, Maybank, CIMB, Public Bank and Hong Leong — to process financial transactions. These providers are bound by their own regulatory obligations regarding data protection;
• KYC and Verification Partners: Identity documents and date-of-birth data may be transmitted to licensed third-party KYC verification services for identity and age-confirmation purposes;
• Technology and Infrastructure Providers: Cloud hosting, database management and cybersecurity providers may access data as part of contracted service delivery. All such providers are subject to data processing agreements;
• Regulatory and Legal Authorities: lptbet will disclose Personal Data to government agencies, law-enforcement bodies or courts where required to do so by a valid legal obligation, court order or regulatory demand;
• Corporate Transactions: In the event of a merger, acquisition, restructuring or asset sale, Personal Data held by lptbet may be transferred to the relevant successor entity, subject to this Policy continuing to govern its use.

lptbet operates infrastructure that may involve the transfer of Personal Data to servers or service providers located outside Malaysia. Where such transfers occur, lptbet ensures that adequate safeguards are in place, including:

• Contractual clauses that impose data-protection standards equivalent to those applicable in Malaysia;
• Transfer to jurisdictions that have been assessed as providing an adequate level of personal data protection;
• Binding corporate rules or other recognised transfer mechanisms where applicable.

You may contact lptbet using the details in Clause 15 to request further information about the safeguards applied to any specific cross-border transfer.

Personal Data is retained for the following periods, after which it is securely deleted or irreversibly anonymised:

Where data is subject to an ongoing regulatory investigation, active dispute or legal proceding, retention may be extended until the matter is fully resolved.

lptbet uses cookies and similar technologies — including web beacons and session-storage mechanisms — to operate the platform effectively and understand how users interact with it. The following categories of cookies may be in use:

• Strictly Necessary Cookies: Required for core platform functionality such as session authentication, account access and security token management. These cannot be disabled without impacting platform operation;
• Performance and Analytics Cookies: Collect aggregated, anonymised data about page load times, navigation paths and error frequency to inform platform improvements;
• Functional Cookies: Remember user preferences such as language settings, preferred view modes and recently accessed sections to provide a more personalised experience;
• Marketing Cookies: Track whether users have viewed particular promotions or engaged with specific content. These are only deployed where explicit consent has been obtained.

You may manage or disable non-essential cookies through your browser's settings or privacy controls. Note that disabling cookies may affect the functionality of certain platform features.

lptbet is intended exclusively for adults aged 21 years and above. We do not knowingly collect, process or retain Personal Data belonging to persons under the age of 21.

All account registrations require confirmation of eligibility and are subject to KYC age-verification procedures. Where lptbet discovers that Personal Data belonging to a person under 21 has been collected — whether through misrepresentation or otherwise — the relevant account will be suspended immediately, the data will be deleted without undue delay, and any balance held on the account will be subject to investigation prior to any decision regarding its return.

Subject to applicable data protection law and any overiding legal retention obligations, you have the following rights in relation to your Personal Data held by lptbet:

To exercise any of these rights, contact lptbet using the details in Clause 15. Requests will be acknowledged within five (5) business days and substantively addressed within thirty (30) calendar days, extendable to ninety (90) days for complex requests. Identity verification may be required before a request is fulfilled.

lptbet implements technical and organisational security measures designed to protect Personal Data against unauthorised access, loss, alteration, disclosure or destruction. Measures include, but are not limited to:

• Encryption of data in transit using current TLS protocols;
• Encryption of sensitive data at rest within database systems;
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments of platform infrastructure;
• Incident response procedures for detecting and responding to security breaches in timely manner.

No data transmission over the internet or electronic storage system can be guaranteed to be completely secure. While lptbet takes commercially reasonable steps to protect your data, you acknowledge this inherent limitation and are encouraged to use strong, unique passwords and to log out fully after each account session.

The lptbet platform may reference third-party services — such as payment processors, banking partners or responsible gambling organisations — in an informational context. Where links to external platforms exist, lptbet is not responsible for the privacy practices, data processing activities or content of those third-party sites.

We encourage you to review the privacy policies of any third-party platform before providing Personal Data to them. lptbet has no control over and assumes no responsibility for the content, privacy policies or practices of any third-party websites.

lptbet reserves the right to update this Privacy Policy from time to time to reflect changes in law, regulatory guidance, platform features or data processing practices.

Where a change is material — for example, a change to the categories of data collected, a new Third Party category or a change to your rights — lptbet will notify registered users via the platform or their registered email address at least fourteen (14) days before the amendment takes effect, where operationally practicable.

The effective date of the current version is stated at the top of the legal section. Continued use of the platform after the effective date of an amendment constitutes your acknowledgement and acceptance of the revised Policy.

For any queries, concerns or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the lptbet data team. All correspondence is handled in English.

Website email: [email protected] (displayed as plain text — not a clickable link).

Please include your registered email address, a clear description of your request and, where relevant, the specific clause or data category your query relates to. Requests submitted without sufficient identifying information may be delayed pending clarification.

For matters related to responsible gambling data, including self-exclusion records, please also refer to our Responsible Gambling page for additional context and support resources.